ESP Chauffeur Ltd takes the privacy and security of your personal information seriously.

When you book or enquire about our chauffeur services, we need to collect and use certain personal information to enable us to provide a safe, reliable and professional service. We only collect information that is relevant and necessary for the purposes explained below and do not use your information simply because it may be useful to us.

What information may we collect?

Depending on the service you request, we may collect and process information including:

• Your name and contact details;

• Passenger names and relevant contact details;

• Collection and destination addresses;

• Booking dates and times;

• Flight, airport, train or other travel information;

• Information necessary to manage your journey;

• Special requirements where these are relevant to providing the service;

• Booking, correspondence and payment records;

• Information relating to complaints, incidents, accidents or disputes; and

• CCTV, dashcam or vehicle security information where applicable.

We will only request information that is reasonably necessary for the particular purpose for which it is being collected.

Why do we need your information?

We process personal information for legitimate and necessary business purposes, including:

Providing your chauffeur service

We need information such as your name, collection address, destination, date and time of travel and contact details in order to arrange and provide your booking.

Communicating with you

We may use your contact information to confirm bookings, provide chauffeur and vehicle details, communicate changes or delays, deal with enquiries and provide important information relating to your journey.

Passenger and driver safety

Certain information may be used to help us operate our services safely and efficiently and to protect passengers, chauffeurs and other road users.

Managing bookings and our business

We maintain appropriate records of bookings, communications and transactions to enable us to administer our business, provide a consistent service and resolve any queries that may arise.

Complaints, incidents and disputes

Where necessary, we may retain and use information relating to complaints, accidents, incidents or disputes. This enables us to establish what happened, respond appropriately and protect the legitimate interests of both our customers and ESP Chauffeur Ltd.

Preventing fraud and protecting our business

We may process information where reasonably necessary to prevent or investigate fraudulent bookings, misuse of our services, damage to our vehicles or other unlawful or inappropriate activity.

Legal, regulatory and insurance requirements

We may need to retain or disclose certain information to comply with applicable legal, licensing, regulatory, accounting or insurance requirements.

Our lawful basis for processing

Depending on the particular circumstances, ESP Chauffeur Ltd may process your personal information because:

• It is necessary to perform a contract or take steps at your request before entering into a contract;

• We have a legitimate interest in operating and protecting our business and providing our services;

• We are required to comply with a legal or regulatory obligation; or

• You have provided consent where consent is the appropriate lawful basis.

Where we rely upon legitimate interests, we consider whether the processing is necessary, proportionate and fair and whether your privacy rights and interests are overridden.

We do not consider our commercial interests to automatically take priority over your privacy rights.

CCTV, Dashcams and vehicle security

Our vehicles may use CCTV, dashcam or other security and monitoring technology where appropriate.

The purposes of this may include passenger and driver safety, road safety, protection of vehicles and property, investigation of accidents or incidents, prevention of crime or fraud, and protecting both our customers and our business against false or inaccurate allegations.

We recognise that monitoring can have an impact on privacy and therefore seek to ensure that any such systems are used proportionately and for clearly identified purposes.

Where audio recording is used, this will be subject to additional consideration because of the greater impact that audio recording can have on an individual's privacy.

Access to recorded information is restricted to authorised persons with a legitimate reason for accessing it, and information is retained only for as long as reasonably necessary.

Sharing your information

We do not sell your personal information.

Where necessary and lawful, we may share relevant information with trusted third parties where this is required to provide our services, protect our legitimate interests or comply with a legal or regulatory requirement.

This may include, where appropriate:

• Chauffeurs or subcontractors involved in fulfilling your booking;

• Insurance companies and claims handlers;

• Professional advisers;

• Payment or booking service providers;

• Licensing or regulatory authorities;

• Law enforcement agencies; or

• Other organisations where there is a lawful and necessary reason to disclose the information.

We only share information that is relevant to the particular purpose and will take reasonable steps to ensure that information is handled appropriately.

How we protect your information

ESP Chauffeur Ltd takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who have a legitimate business need to use it.

We also seek to ensure that information is not retained for longer than necessary.

How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer where there is a legal, accounting, insurance, regulatory or legitimate business reason to do so.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your privacy rights

Under UK data protection legislation, you may have rights including:

• The right to know how your personal information is being used;

• The right to request access to the personal information we hold about you;

• The right to ask us to correct inaccurate or incomplete information;

• The right to request deletion of your information in certain circumstances;

• The right to request restriction of processing in certain circumstances;

• The right to object to certain processing, including processing based upon legitimate interests; and

• Other rights that may apply depending upon the circumstances.

If you would like to exercise any of your rights or have a question about how we use your information, please contact us.

Marketing communications

If we send marketing communications, we will ensure that these are handled in accordance with applicable UK data protection and electronic marketing laws.

You can ask us to stop sending marketing communications at any time.

Your decision not to receive marketing communications will not affect your ability to use our chauffeur services.

Children's information

Our services are not specifically directed at children. Where a child is travelling as a passenger, we will only process information that is reasonably necessary to provide the transportation service and, where appropriate, will deal with the parent, guardian or responsible adult.

Questions or concerns

If you have any questions about how ESP Chauffeur Ltd collects, uses or protects your personal information, please contact us using the details provided on our website.

If you remain dissatisfied with how we have handled your personal information, you also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ESP Chauffeur Ltd is committed to respecting your privacy while ensuring that we can provide the safe, professional and reliable chauffeur service our customers expect.